Conversational Voice AI

AI Phone Calls That Sound Human, in Every Language

Xccelera AI Voice holds natural phone conversations at scale: it listens, understands, answers from your own content and follows up automatically, around the clock.

Talk to an AI Architect
Renewal call · Northwind InsuranceLive · 00:42Live
Agent

Hi, this is Ava from Northwind Insurance. Is now a good time to talk about your policy renewal?

Caller

Yes, go ahead.

Agent

Great. Your renewal is due on the 30th, and I can confirm your new quote right now.

Why Voice Needs AI

Calls Are Expensive. Customers Still Expect More.

01

Rising Cost

Every human call adds labor cost.

02

Limited Hours

Customers call when it suits them, not during shifts.

03

Language Gaps

Teams can't cover every language customers speak.

04

Robotic IVRs

Scripted menus frustrate callers.

A Natural Conversation

Conversations, Not Scripts

Sample call transcript
AgentCaller

Your renewal includes roadside assistance, and if you'd like I can also add…

Paused · caller speaking

Sorry, does it cover rental cars?

Yes. Rental cover is included while your car is being repaired. Shall I keep that on the renewal?

Remembered: caller asked about repairs earlier

…

6 seconds of silence

No rush. Would you like me to email the full quote so you can look it over?

Real-Time Replies

Responses fast enough to feel natural.

Interruptions Handled

Callers can cut in; the agent stops and listens.

Pauses Handled

The agent re-engages politely when a caller goes quiet.

Context Kept

It remembers what was said earlier in the call.

Multilingual by Design

Five Languages. Native-Sounding Voices.

Each language uses a voice suited to its market, not one generic accent.

EN

English

Hello, how can I help you today?

HI

Hindi

नमस्ते, मैं आपकी क्या मदद कर सकती हूँ?

AR

Arabic

مرحباً، كيف يمكنني مساعدتك اليوم؟

UZ

Uzbek

Assalomu alaykum, sizga qanday yordam bera olaman?

JA

Japanese

こんにちは、本日はどのようなご用件でしょうか？

Grounded in Your Knowledge

Answers From Your Documents, Not Guesswork

  • Upload policies, FAQs and brochures
  • The agent finds the right passage during the call
  • Each client or brand keeps its own separate knowledge
  • Update content anytime without downtime
PDFMotor policy terms DOCXClaims FAQ"Most claims are settled within 5 working days of the final document." PDFRenewal brochure
On the call

"How long does a claim usually take?"

Most claims are settled within 5 working days of the final document. I can send you the checklist now.

Source: Claims FAQ
Campaigns at Scale

From Contact List to Completed Calls

Step 1 of 5Renewal campaign · October

renewals-october.csv1,240 contacts
NamePhoneLanguageTime zone Priya N.+1 ••• 0148ENET Omar H.+1 ••• 2290ARCT Kenji T.+1 ••• 7731JAPT
ET9 AM–6 PM
CT9 AM–6 PM
PT10 AM–6 PM
No calls outside these hours in the contact's time zone
Pending812In call24Completed371Retry33
Priya N.01:12Omar H.00:48Kenji T.02:05Lucia M.00:21
Email summary to your teamPriya N. · renewal confirmed

Agreed to renew with rental cover. Asked for the full quote by email.

WhatsApp message to the contact

Thanks for your time, Priya. Your renewal quote is attached. Reply here with any questions.

Use Cases

One Voice Agent, Many Industries

Ava · Northwind InsuranceCalling Priya N.ENLive

AvaHi Priya, this is Ava from Northwind Insurance. Your car policy renews on the 30th.

PriyaCan I keep the same cover but pay monthly?

AvaYes. Monthly works out at $84 with the same cover. Shall I switch it for you?

PriyaPlease do.

Policy renewed on a monthly planCRM updatedConfirmation emailed
Also handlesRenewalsLead qualificationClaims updatesExplore Fintech
Sam · Riverside ClinicCalling Daniel R.ENLive

SamHi Daniel, it is Sam from Riverside Clinic, calling about your appointment tomorrow at 10:30 AM.

DanielI cannot make the morning. Is there anything later?

SamI have 3:15 PM tomorrow or 9:00 AM on Friday.

Daniel3:15 works.

Moved to tomorrow, 3:15 PMCalendar updatedReminder set
Also handlesRemindersReschedulingFollow-up callsExplore Healthcare
Lina · Bluefin RetailCalling Omar H.ENLive

LinaHi Omar, Lina from Bluefin. Order #8812 is out for delivery tomorrow.

OmarI will not be home. Can it go to my office instead?

LinaOf course. I will send it to the office address on file, between 9 and 12.

OmarPerfect, thanks.

Delivery address changedOrder updatedCourier notified
Also handlesOrder confirmationsWin-backFeedback callsExplore Retail
Noah · Harbor HomesCalling Mei L.ENLive

NoahHi Mei, Noah from Harbor Homes. You asked about the 2-bed on Elm Street.

MeiYes. Is it still available, and can I see it this week?

NoahIt is. I can show you Thursday at 6 PM or Saturday at 11 AM.

MeiSaturday, please.

Viewing booked for Saturday, 11 AMLead qualifiedAgent calendar updated
Also handlesLead follow-upViewing bookingsOpen-house invites
Leo · Brightwave TelecomCalling Kenji T.ENLive

LeoHi Kenji, Leo from Brightwave. A quick reminder that your $62 bill is due Friday.

KenjiI was actually thinking of cancelling.

LeoI understand. I can offer three months at half price on your current plan. Would that help?

KenjiOK, I will stay. I can pay now too.

Payment taken, customer retainedOffer appliedReceipt sent
Also handlesPayment remindersRetention offersService notices
Maya · City ServicesCalling Aarav S.HILive

MayaNamaste Aarav, this is Maya from City Services with a two-minute survey on waste collection.

Switched to Hindi

Aaravहाँ, ठीक है।Yes, that is fine.

Mayaधन्यवाद। आपकी गली में कचरा कितनी बार उठाया जाता है?Thank you. How often is waste collected on your street?

Aaravहफ़्ते में दो बार।Twice a week.

Survey completed in HindiResponses savedReport updated
Also handlesMultilingual outreachSurveysPublic notices
Control and Flexibility

Full Control, No Lock-In

Agent settingsSaved · no downtime
Greeting preview

Hi, this is Ava from Northwind Insurance. Is now a good time to talk?

Live calls24 active
Priya N.EN · 01:12
Omar H.AR · 00:48
Kenji T.JA · 02:05
Aarav S.HI · 00:33

"…and I can email the full quote so you can review it."

Live Dashboard

See active calls and transcripts in real time.

Change on the Fly

Update greetings, personas and voices without downtime.

Swappable AI Components

Speech, language and voice providers can be changed without rebuilding.

Multi-Brand Ready

Separate agents, voices and knowledge per client or brand.

Book a Demo

Hear What Your Customers Will Hear

Book a demo and listen to a live call in the language you choose.

Talk to an AI Architect