Why Traditional IT Service Desks Struggle
Growing IT complexity leads to ticket overload, slow resolution times, and rising operational costs.
High volume of repetitive IT tickets
Hours spent typing notes instead of treating patients.
Slow incident resolution and SLA breaches
Admin overload leading to exhaustion and staff turnover.
Overloaded service desk teams
Notes entered hours after visits lose accuracy and detail.
Manual access and password requests
Screens creating a barrier between providers and patients.
Limited 24/7 IT support coverage
Poor documentation leads to fragmented care delivery.
Our AI-powered ITSM Agent addresses these challenges at scale.
Meet the ITSM Agent
An intelligent AI agent purpose-built for IT service management that understands employee requests and resolves issues autonomously.
It integrates seamlessly into existing IT workflows and systems.
What the ITSM Agent does:
- Resolve common IT incidents automatically
- Handle access requests and password resets
- Guide users through troubleshooting steps
- Route complex issues with full context
- Operate across chat, portal, and voice channels
From Request to Resolution
Employee IT requests are handled end-to-end with minimal human intervention.
Request Raised
Via chat, portal, or voice
Intent & Context Analysis
Identifies issue type and urgency
Automated Resolution
Executes workflows or guided fixes
Smart Escalation
Routes tickets with diagnostics
Outcome: Faster resolutions, fewer escalations, happier customers
Designed for Everyday IT Operations
Supports a wide range of IT service desk scenarios.
Incident rules and troubleshooting
Service request fulfillment & approvals
Password and identity support
IT knowledge and policy assistance
Employee onboarding and offboarding
Let IT teams focus on innovation—not ticket handling.
Operational Efficiency That Scales
Organizations using ITSM AI agents typically see:
Faster mean time
to resolution
Reduced ticket
volumes
Lower service desk workload
workload
Improved SLA compliance
compliance
Reduced IT
operational costs
Built for Enterprise IT Standards
Designed to meet enterprise security & governance requirements.
Trusted by enterprise IT teams.
Designed for IT. Built for Scale. Powered by AI.
Purpose-built ITSM workflows with intelligent automation.
Purpose-built ITSM workflows
Agentic automation, not scripted bots
Fast deployment with measurable ROI
Customizable policies and escalation rules
Supports chat, portal, and voice interfaces
Seamless IT Integrations
Integrates smoothly with enterprise IT tools and platforms.
ServiceNow
Jira Service Management
Freshservice
Microsoft Active Directory
Okta & IAM tools
Asset & monitoring systems
No process disruption. Full automation.
Modernize Your IT Service Desk with AI
Reduce ticket volume, improve SLAs, and deliver instant IT support to your workforce.